FAQ: Frequently Asked Questions (FAQ)
Payment
Q1: What payment methods do you accept?
We accept major payment methods including Credit/Debit Cards (Visa, MasterCard, American Express), PayPal, and Bank Transfer (T/T). All transactions are securely processed.
Q2: Is my payment information safe?
Yes, we use SSL encryption and trusted payment gateways to ensure your data security. We do not store sensitive payment details.
Q3: Can I get an invoice for my order?
Absolutely! A digital invoice will be automatically sent to your email after payment confirmation.
Shipping
Q1: Where do you ship?
We currently ship worldwide, excluding restricted regions. Contact us via WhatsApp if unsure about your location.
Q2: How long does delivery take?
Standard Shipping: 7-15 business days
Express Shipping (DHL/FedEx): 3-7 business days
Delivery times may vary due to customs clearance.
Q3: How are shipping costs calculated?
Costs depend on product weight, destination, and selected shipping method. Fees will be shown at checkout.
Q4: What if my package is stuck in customs?
Customers are responsible for local taxes/duties. We recommend checking your country's import policies before ordering.
After-Sales Service
Q1: What if I receive a damaged/incorrect item?
Contact us within 48 hours via WhatsApp with your order number and photos/videos of the issue. We'll offer a replacement or refund.
Q2: Can I return a product?
Unopened/unused items in original packaging can be returned within 30 days of delivery. Return shipping fees are buyer's responsibility.
Q3: How do I track my order?
A tracking number will be emailed once your order ships. Use our partner's website or local carrier's portal for updates.
Contact Us
Need further help?
Reach our support team 24/7 via WhatsApp:
Please add our product manager WhatsApp so that communication will be more convenient. If you have any questions or needs, you can contact us at any time, and we will try our best to meet your needs.
Visit our website: [https://m.made-in-china.com/company-maqianqian88/
Thank you for choosing [Shanghai Mecho Pet Products Co., Ltd.]!
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