FAQ: Frequently Asked Questions (FAQ)
Payment
Q1: What payment methods do you accept?
We accept major payment methods including Credit/Debit Cards (Visa, MasterCard, American Express), PayPal, and Bank Transfer (T/T). All transactions are securely processed.
Q2: Is my payment information safe?
Yes, we use SSL encryption and trusted payment gateways to ensure your data security. We do not store sensitive payment details.
Q3: Can I get an invoice for my order?
Absolutely! A digital invoice will be automatically sent to your email after payment confirmation.
Shipping
Q1: Where do you ship?
We currently ship worldwide, excluding restricted regions. Contact us via WhatsApp if unsure about your location.
Q2: How long does delivery take?
Standard Shipping: 7-15 business days
Express Shipping (DHL/FedEx): 3-7 business days
Delivery times may vary due to customs clearance.
Q3: How are shipping costs calculated?
Costs depend on product weight, destination, and selected shipping method. Fees will be shown at checkout.
Q4: What if my package is stuck in customs?
Customers are responsible for local taxes/duties. We recommend checking your country's import policies before ordering.
After-Sales Service
Q1: What if I receive a damaged/incorrect item?
Contact us within 48 hours via WhatsApp with your order number and photos/videos of the issue. We'll offer a replacement or refund.
Q2: Can I return a product?
Unopened/unused items in original packaging can be returned within 30 days of delivery. Return shipping fees are buyer's responsibility.
Q3: How do I track my order?
A tracking number will be emailed once your order ships. Use our partner's website or local carrier's portal for updates.
Contact Us
Need further help?
Reach our support team 24/7 via WhatsApp:
Thank you for choosing [Shanghai Mecho Pet Products Co., Ltd.]!
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